Operation Management ARAVIND - 09901366442 – 09902787224
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Operation Management
1) Where are they located? What kind of customers they intend to serve?
2) Do they serve you while you are
standing or do they first seat you? How big is their seating capacity?
3) How do they take orders?
4)
What is the process
of communicating your orders to the others working in the outlet so that you
can be served?
5)
Are the items
prepared after taking your order or are they already prepared?
6)
Do they allow any
customization in your order or is it one standard order?
7)
Do they take large
orders for, say, parties?
8)
What parts of their
processes are visible to you?
9)
How do they handle
any quality issues which might prop up?
10) Are employees doing skilled work? What kind of
job allocation is visible to you?
11) What is the extent of automation? What work is
being done manually? What is automated?
12) After completing your meals, what is the process
of clearing the table? What could be to motivation behind designing such a
process?
13) Do the same kind of operational comparisons for
different grocery stores, movie theaters. Car service centers, banks, etc., and
see if their operational design gels with the kind of customers they want to
serve.
14) .Using the project planning data from the FPDS,
develop a plan that shows what car projects will be happening during the first
week of January each year. Assume that the launch date for new models is the
first week of August (week 33) each year. Also, assume that the division
operates only 50 weeks each year (the division is idle during Christmas and New
Year’s each year).
15) How are these data useful to the Thunderbird
team?
16) What additional data would be useful to the team?
How would these data be used?
17) Given the very dynamic nature of the luxury
automobile market, and the complex engineering and design issues associated
with building new cars, what would you consider the most important features of
a product development system for the Thunderbird product planning group?

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